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Returns & Refunds Returns & Refunds Returns & Refunds Returns & Refunds Returns & Refunds

Order has not been shipped yet

Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.

Order was damaged when received

We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstances. We would request you to let us know of the damage the day you receive it.

Incorrect Items Received

In case you receive items that are different from the ones you ordered; we will have the incorrect items picked up from your house. We will also be shipping the right items to you at the earliest.

How can I return / refund the product? Steps for return / refund

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

Step 1: Contact our Customer Support team via email (support@nequesoleskin.com) within 5 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days. The returned product will go through a thorough inspection. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.

Any other reasons for cancellation or return would be handled on a case to case basis. Also look at Terms & Conditions for Complete Cancellation Policy.
Used Product will not be entertained for return or refund due to hygiene policy.